Return Policy – Pristine Auto Detailing Products

Last updated: 08/15/2025

Eligibility for Returns

  • We accept returns within 30 days of purchase for unused and unopened products.

  • Products must be in their original packaging and in resalable condition.

  • Proof of purchase (receipt or order confirmation) is required.

Non-Returnable Items

  • Used or opened products.

  • Gift cards or promotional items.

  • Sale or clearance items are final sale.

Return Process

  1. Contact our customer service team at [Insert Email] with your order number and reason for return.

  2. We will provide instructions and a return shipping address.

  3. Once we receive and inspect the item, we will process your refund within 5–7 business days.

RefundS

  • Refunds will be issued to the original payment method.

  • Shipping costs are non-refundable.

  • If your return is approved, you will receive the product cost minus any applicable restocking fees (up to 10%).

Damaged or Defective Items

If your product arrives damaged or defective, contact us within 7 days of delivery with photos, and we will arrange a replacement at no additional cost.

Exchanges

We currently do not offer direct exchanges. If you need a different product, please return your item for a refund and place a new order.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • We recommend using a trackable shipping method.